Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday)
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
- use our appointment request form, Monday to Friday from 8am to 6pm. We will respond within 2 working days during opening times
- phone your practice, Monday to Friday, when we are open
- phone Bruce Grove Primary Health Care Centre on 020 8808 4710
- phone Castleview Surgery on 020 8801 1515
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
When you get in touch, we'll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment in the next 7 days
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
- use our appointment request form, Monday to Friday from 8am to 6pm. We will respond within 2 working days during opening times
- phone your practice, Monday to Friday, when we are open
- phone Bruce Grove Primary Health Care Centre on 020 8808 4710
- phone Castleview Surgery on 020 8801 1515
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
When you get in touch, we'll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email.
Appointments by phone, or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- use your NHS account (on the NHS website or in the NHS app)
- reply CANCEL to your appointment reminder text message
- phone your practice, Monday to Friday, when we are open
- phone Bruce Grove Primary Health Care Centre on 020 8808 4710
- phone Castleview Surgery on 020 8801 1515
Extended Hours Hub.
We offer evening and weekend appointments through our Extended Hours Hub service. Patients who are registered with our practices have access to evening and weekend GP appointments.
You can book an appointment by calling your practice directly. Depending on your need you might see a doctor, nurse, health care assistant, clinical pharmacist, physician associate, counsellor or a physio.
If you need medical help now, use NHS 111 online or call 111.NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there's a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it's helpful if you phone your practice as soon after 8am as possible.
- phone Bruce Grove Primary Health Care Centre on 020 8808 4710
- phone Castleview Surgery on 020 8801 1515